Terms and Conditions of Sale
The present general conditions of sale (hereafter the "General Conditions") apply to any purchase carried out by an Internet user / natural person (hereafter the "CUSTOMER") on the Internet site https://www.unbonheurdecolibri.be (hereafter the "SITE") near Un Bonheur de Colibri SAS, registered with the register of the trade and the companies Rouen under the number 831 133 467, having its registered office 387, Rue de l'Eglise in 76750 BIERVILLE - email: email@example.com (hereafter the "SELLER").
Any order placed on the SITE implies obligatorily the acceptance without reserve of the CUSTOMER of the present general conditions of sale.
Article 1. DEFINITION
The terms used below have the following meaning in these General Conditions:
"CUSTOMER": means the co-contractor of the SELLER, who guarantees to have the quality of consumer as defined by French law and jurisprudence. In this respect, it is expressly provided that the CLIENT is acting outside of any usual or commercial activity.
"DELIVERY": means the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address indicated at the time of the order.
"PRODUCTS": refers to all the products available on the SITE.
Article 2. OBJECT
These Terms and Conditions govern the sale of PRODUCTS by the SELLER to its CUSTOMERS.
The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from distinct contractual conditions.
Article 3. ACCEPTANCE OF THE GENERAL CONDITIONS
The CUSTOMER agrees to carefully read and accept these Terms and Conditions before proceeding with the payment of an order for PRODUCTS placed on the SITE.
These Terms and Conditions must be read before placing an order. The CUSTOMER is invited to carefully read, download and print the Terms and Conditions and to keep a copy.
The SELLER advises the CUSTOMER to read the Terms and Conditions with each new order, the latest version of the Terms and Conditions being applicable to each new order of PRODUCTS.
By clicking on the first button to place the order and then on the second button to confirm the order, the CUSTOMER acknowledges that he/she has read, understood and accepted the General Conditions without limitation or condition.
Article 4. OPENING OF AN ACCOUNT - PURCHASE OF PRODUCTS ON THE SITE
In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if he is a minor, be able to justify the agreement of his legal representatives.
The CUSTOMER will be asked to provide identifying information by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CLIENT's order to be processed by the SELLER. The CUSTOMER can check on the SITE the status of his order. Tracking of DELIVERY can, if necessary, be done using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER's sales department at any time by e-mail at firstname.lastname@example.org to obtain information on the status of his order.
The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information provided.
Article 5. ORDERS
5.1 Product characteristics
The SELLER endeavors to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under the applicable law (in these General Conditions).
The CUSTOMER undertakes to read this information carefully before placing an order on the SITE. The visuals and illustrative photos used on the SITE are for information purposes only, as any product may differ slightly from those presented depending on the production.
The SELLER reserves the right to modify the selection of PRODUCTS available on the SITE, in particular according to the constraints related to its suppliers.
Unless otherwise expressly indicated on the SITE, all PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in France.
5.2. Ordering procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's home page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchase options
The CLIENT shall select the PRODUCT(S) of his choice by clicking on the PRODUCT(S) concerned and choosing the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER's basket. The latter may then add to his basket as many PRODUCTS as he wishes.
Once the PRODUCTS have been selected and placed in the shopping cart, the CUSTOMER must click on the shopping cart and check that the content of his order is correct. If the CUSTOMER has not yet done so, he/she will then be invited to identify himself/herself or to register.
Once the CUSTOMER has validated the contents of the shopping cart and logged in/registered, an online form will be displayed, automatically filled in, summarizing the price, applicable taxes and, if applicable, the delivery charges.
The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its content.
The CUSTOMER can then proceed to the payment of the PRODUCTS by following the instructions on the SITE and provide all the necessary information for the invoicing and the DELIVERY of the PRODUCTS.
For PRODUCTS for which options are available, these specific references appear when the correct options have been selected.
Orders placed must include all information necessary to process the order.
The CUSTOMER must also indicate the delivery method chosen.
5.2.3. Acknowledgement of receipt and confirmation of Order
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the acknowledgement of receipt of the order is automatically sent to the CUSTOMER by e-mail, provided that the e-mail address provided through the registration form is correct. The SELLER does not send any order confirmation by mail or fax.
The SELLER reserves the right to cancel any order within 24 hours of its confirmation, without having to justify the reason. In this case, the order will be cancelled electronically on the site by the SELLER who will immediately proceed to its reimbursement (using the same method of payment originally chosen by the CUSTOMER). A notification of this cancellation will be sent by e-mail to the CUSTOMER.
During the ordering process, the CUSTOMER will be required to enter the necessary billing information (the sign (*) will indicate the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER).
The CUSTOMER must clearly indicate all information related to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the address of DELIVERY.
The CUSTOMER must then specify the chosen method of payment.
Neither the order form that the CUSTOMER establishes online, nor the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by e-mail, constitutes an invoice. Whatever the method of order or payment used, an invoice will be established by the SELLER and may be sent by e-mail to the CUSTOMER upon request.
5.3. Date of the order
The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the WEBSITE only start to run from this date.
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros, including all taxes, as well as the applicable delivery charges (depending on the total amount of the order, the DELIVERY address and the carrier or mode of transport chosen).
The prices include in particular the value added tax (VAT) at the rate in force at the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS as of the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in case of special offers or sales.
The prices indicated are valid, except in the event of a gross error. The applicable price is the one indicated on the SITE on the date the order is placed by the CUSTOMER.
Any customs duty or other local tax (in the case of a shipment outside the European Union) that may apply to the Product will be charged to the Customer.
5.5. Availability of Products
Depending on the PRODUCT concerned, the SELLER applies a "just-in-time" stock management. Therefore, depending on the case, the availability of the PRODUCTS depends on the SELLER's stocks.
The SELLER undertakes to honor orders received subject to the availability of the PRODUCTS at the Supplier's premises.
The unavailability of a PRODUCT is in principle indicated on the page of the concerned PRODUCT. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.
In any case, if the unavailability has not been indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable.
Packages are always dispatched when ALL the products of the same order are available. In case of multiple orders, the products will be reserved by the SELLER until the order is complete and can be sent to the CLIENT. However, the CUSTOMER may ask the SELLER for a partial shipment of his order (depending on the products already in stock) but this shipment will generate additional shipping costs to be paid by the CUSTOMER.
5.6. Pre-ordered" products / New collections presented on the Site
When a product is presented on the Site by the SELLER as part of a pre-order (new collection and/or product not available at the time of ordering, presented for sale by the store for reservation and whose quantities are reserved on the basis of these pre-orders), the CUSTOMER will have the choice of paying directly for the order online or, for certain products, reserving the item by paying a deposit.
The manufacturing and delivery times announced by the SELLER are always indicative (based on information provided by the supplier) and therefore do not represent a firm commitment. Obviously, the SELLER cannot be held responsible in case of delay or postponement of delivery for reasons outside its management (for example: strikes, shortages of raw materials, epidemics, diseases, logistical or other problems of the manufacturer ...). In this case, the order placed on the SITE by the CUSTOMER will remain valid but the SELLER undertakes to regularly inform the CUSTOMER of the evolution of this delay by updating the information directly in the announcement on the SITE or by the usual communication canals (monthly newsletter or social networks like Facebook and Instagram).
Given the particular nature of pre-ordered products and new collections, no cancellation of order will be possible for these products, except only in case of impossibility of delivery or permanent unavailability of the product.
Article 6. Right of Withdrawal
The terms of the right of withdrawal are provided in the "withdrawal policy", policy available in Annex 1 hereof.
Article 7. PAYMENT
7.1. Means of payment
The CUSTOMER may pay for PRODUCTS online on the SITE using the means proposed by the SELLER, namely :
- Credit card (Visa, Carte Bleue, Mastercard, ...) via the company PAYPLUG or via PAYPAL
- Bank transfer (for France, Belgium and Switzerland only)
- Check (for France only).
In case of payment by check, the check must come from a bank domiciled in France or Monaco.
The responsibility for the routing of payments by check is the sole responsibility of the Customer who has chosen this method of payment.In case of payment by check or bank transfer, the items ordered remain the property of the SELLER until full payment of the order. This payment must be made within 7 working days during which the goods are reserved for the CUSTOMER. After this period, the SELLER reserves the right to be fully released from its obligations and to put the product on sale.
7.2. Date of payment
In case of a single payment by Paypal or credit card, the CUSTOMER's account will be debited as soon as the PRODUCTS are ordered on the SITE.
In case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel the order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these Terms and Conditions.
7.3. Delay or refusal of payment
If the bank refuses to debit a card or other means of payment, the CUSTOMER shall contact the SELLER's Customer Service in order to pay the order by any other valid means of payment.
In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money due by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.
7.4. Fight against fraud
As part of the fight against Internet fraud, information relating to your order is subject to automated data processing and is transmitted to our payment service providers for verification.
The purpose of this automated data processing is to define the security level of a transaction and to fight against credit card fraud.
The SELLER and the service provider it has designated for these verifications are the recipients of the data related to your order. If your reservation is not confirmed on the grounds that it does not meet the standard security criteria defined in our anti-fraud policy, the SELLER reserves the right to proceed with the direct cancellation of an order that presents a serious risk of fraudulent use of a bank card.
7.5. Payments in instalments
The SELLER accepts to spread the payment of PRODUCTS ordered by the CUSTOMER on the SITE in several installments via the ALMA platform. This is a payment via credit card valid only in France.
Article 8. Proof and archiving
Any contract concluded with the CUSTOMER corresponding to an order of more than 120 euros including VAT will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code.
The SELLER agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the request of the CUSTOMER.
In the event of a dispute, the SELLER will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 9. Transfer of ownership
The SELLER remains the owner of the delivered PRODUCTS until full payment is received from the CLIENT.
The above provisions do not prevent the transfer to the CLIENT, upon receipt by the CLIENT or by a third party designated by the CLIENT other than the carrier, of the risks of loss or damage to the PRODUCTS subject to retention of title, as well as the risks of damage that they may cause.
Article 10. Delivery
The terms of DELIVERY of the PRODUCTS are set forth in the "Delivery Policy" referred to in Annex 2 hereto.
Article 11. Packaging
The PRODUCTS shall be packed in accordance with the applicable transport standards in order to ensure maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS agree to comply with the same standards when returning PRODUCTS under the conditions set forth in Annex 1 - Cancellation Policy.
Article 12. Warranty of conformity
The SELLER shall deliver a conforming PRODUCT, i.e. one that is fit for the purpose expected of a similar good and that corresponds to the description given on the SITE. This conformity also implies that the PRODUCT has the qualities that a buyer may legitimately expect, having regard to the public statements made by the SELLER, including in advertisements and on labelling
In this context, the SELLER shall be liable for any lack of conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge or has been carried out under his responsibility.
In case of lack of conformity of the product, the CUSTOMER shall contact the SELLER by email to report this defect, if possible accompanied by one or more photos. The SELLER will contact directly the MANUFACTURER/DISTRIBUTOR of the product in order to open a file of SAV (After-Sales Service) and to ask him for the repair or the replacement of the defective product in favor of the CUSTOMER. The SELLER will not proceed in any case to an exchange of the product against a product in conformity in its possession, because the guarantee of conformity is directly ensured by the MANUFACTURER/DISTRIBUTOR of the product and not by the SELLER.
The CUSTOMER will thus have to wait for the decision of the MANUFACTURER/DISTRIBUTOR and the answer of the SELLER who commits himself coming back to him in a reasonable time. In no case, no return of the defective product will be accepted without a preliminary AGREEMENT of the SELLER.
In the event that a replacement or a repair by the Manufacturer would be impossible, the SELLER commits himself to refund the price of the PRODUCT within 30 days or to exchange it for another product at the CUSTOMER's choice, upon receipt of the PRODUCT returned by the CUSTOMER to the following address Un Bonheur de Colibri SAS, 387, Rue de l'Eglise à 76750 BIERVILLE.
Article 13. Responsibility
The responsibility of the SELLER can in no case be engaged :
- in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, including during the entry of his order
- for any order placed on the SITE that, despite all the SELLER's attention, undergo a bad treatment due to a computer failure (miscalculation of prices or quantities, imputation of an erroneous coupon or not attributable to the CUSTOMER, error in the loyalty points, item (s) not / wrongly accounted for in the order, ...). If such a case were to occur, the SELLER will contact the CUSTOMER without delay, immediately cancel the order and send an email confirmation to the CUSTOMER.
- the SELLER shall not be held responsible, or considered to have failed to comply with the present contract, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the jurisprudence of the French courts and tribunals.
It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all responsibility for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is given as to their content.
As of May 25, 2018, the General Data Protection Regulation (GDPR) applies within the European Union.
This new European regulation is a continuation of the French Law "Informatique et Libertés" of 1978 and strengthens citizens' control over the use that can be made of their data. It harmonizes the rules in Europe by offering a unique legal framework to professionals. It allows them to develop their digital activities within the European Union based on the trust of users.
The CUSTOMER's data is kept confidentially by the SELLER in accordance with its declaration made to the CNIL (Declaration 1818082v0 of December 09, 2014), for the purposes of the contract, its execution and in compliance with the law.
Article 15. Complaints
The SELLER places at the disposal of the CUSTOMER a "Customer telephone service" to the following number: +33 (0)9 75 29 21 17 (not surtaxed number).
Any written complaint of the CUSTOMER will have to be transmitted to the following address: 387, Rue de l'Eglise in 76750 BIERVILLE.
Article 16. Intellectual property
All the visual and sound elements of the SITE, including the underlying technology used, are protected by the copyright, the right of the marks and/or the patents.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request authorization from the SELLER in writing.
This authorization of the SELLER will not be granted in any case definitively. This link must be removed at the request of the SELLER. Hypertext links to the SITE using techniques such as framing or in-line linking are strictly prohibited.
Article 17. Validity of the General Conditions
Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a modification or decision does not authorize CLIENTS to disregard these General Conditions.
Any conditions not expressly dealt with herein shall be governed in accordance with the usage of the retail sector, for companies whose registered office is located in France.
Article 18. Modification of the General Conditions
The present General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in effect at the time of the order.
Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.
Article 19. Jurisdiction and applicable law
The present General Conditions as well as the relations between the CUSTOMER and the SELLER are governed by French law.
In case of dispute, only the French courts will be competent.
However, prior to any recourse to the arbitral or state judge, negotiation will be privileged in a spirit of loyalty and good faith in order to reach an amicable agreement in the event of any dispute relating to this contract, including those concerning its validity.
The party wishing to implement the negotiation process shall inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the dispute. If at the end of a period of fifteen (15) days, the parties have not reached an agreement, the dispute shall be submitted to the competent court designated below.
During the entire negotiation process and until its conclusion, the parties shall refrain from taking any legal action against each other in respect of the dispute under negotiation. By way of exception, the parties are entitled to apply to the court of summary jurisdiction or to seek an order on request. A possible action before the court of summary jurisdiction or the implementation of a procedure on request does not entail any waiver of the amicable settlement clause on the part of the parties, unless they expressly wish otherwise.
Date of the last update
These Terms and Conditions were last updated on July 27, 2019.
APPENDIX 1: WITHDRAWAL POLICY
Principle of withdrawal
The CUSTOMER shall have the right to return the PRODUCT to the SELLER or to a person designated by the SELLER, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.
The withdrawal period shall expire fourteen (14) calendar days after the day the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.
If the CLIENT's order includes several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise his right of withdrawal, the CUSTOMER shall notify his decision to withdraw from the present contract by means of an unambiguous statement to : 387, Rue de l'Eglise in 76750 BIERVILLE or by e-mail to email@example.com.
He can also use the Form of contact / Request for Return of Products or the form mentioned in the Appendix 3.
So that the time of retractation is respected, the CUSTOMER must transmit his communication relating to the exercise of the right of retractation before the expiration of the time of retractation.
Effects of withdrawal
In case of withdrawal by the CUSTOMER, the SELLER undertakes to refund only the price paid for the purchase of the PRODUCT using the same means of payment that the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any case, this refund shall not entail any cost for the customer.
The SELLER will proceed to the refund of the PRODUCT at the latest fourteen (14) days from the day the SELLER physically receives the product back at its address in Bierville for verification. As a reminder, the Products must be returned unopened, complete, in their original packaging and with their label, in a condition allowing a new commercialization.
By exception, unless the parties have agreed otherwise, the right of withdrawal may not be exercised in the following cases
for the dolls known as "of collection" or "of artist" considering the very particular character of those (dolls appearing in the category "Dolls of collection" and the Zwergnase dolls).
for collectible bears due to their unique and special character (bears in the category "collectible bears")
for products presented in "pre-order" by the store and therefore specially purchased/reserved by the SELLER for the CUSTOMER.
for products in promotion or presented on the site with discounts in the "Our Special Sales" section
Terms of return
The CUSTOMER shall have received a written agreement from the SELLER authorizing him to proceed to this return and he shall return the PRODUCT, without excessive delay and, in any case, at the latest fourteen (14) days after communication of his decision to withdraw from the present contract to : Un Bonheur de Colibri SAS, 387, Rue de l'Eglise à 76750 BIERVILLE.
This delay is considered to be respected if the CUSTOMER returns the PRODUCT before the expiration of the fourteen (14) day delay.
The CLIENT shall bear the direct costs of returning the PRODUCT.
Condition of the returned good
The PRODUCT must be returned COMPLETE according to the SELLER's instructions and include all accessories delivered, including the gift offered at the time of the order.
The CLIENT shall only be liable for the depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CLIENT may test the PRODUCT, but he may be held liable if he makes manipulations other than those necessary.
The PRODUCTS are packaged in accordance with current transportation standards to ensure maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must comply with the same standards when returning PRODUCTS. Therefore, the CUSTOMER is invited to return the PRODUCT that does not suit him/her in its original packaging and in good condition, suitable for remarketing.
Special case of "pre-ordered" products
For a product which has been purchased in "pre-order" (= any product presented on the site by the SELLER, not available at the time of the order by the CUSTOMER, proposed to the sale by the store for reservation and whose quantities are reserved on the basis of these pre-orders), if the CUSTOMER decides to cancel this pre-order (for any reason whatsoever: change of mind, purchase of another article, too long delay of arrival, ...), no refund will be made by the SELLER for this type of product.
The SELLER will issue a credit note to the CUSTOMER equivalent to the amount paid, which will be valid for any future purchase on the site.
APPENDIX 2: DELIVERY POLICY
The PRODUCTS offered on the SITE are delivered by the SELLER to the delivery address(es) indicated by the CUSTOMER during the ordering process.
The time required to prepare an order, before shipping the PRODUCTS in stock, is 24 hours.
But very generally, an order placed on our site before 9 am is sent the same day.
Of course, these times are excluding weekends or holidays.
An e-mail message will automatically be sent to the CUSTOMER when the PRODUCTS are shipped, provided that the e-mail address in the registration form is correct.
Packages are shipped when ALL products in an order are available. In case of multiple orders, the products will be reserved by the SELLER until the order is complete and can be shipped to the CUSTOMER. However, the CUSTOMER may ask the SELLER for a partial shipment of his order (depending on the products already in stock) but this shipment will generate additional shipping costs to be paid by the CUSTOMER.
Delivery times & costs
The SELLER has indicated to the CUSTOMER the possible delivery times and methods for PRODUCTS purchased on the SITE under the "Delivery" tab at the bottom of each page of the SITE.
Shipping costs are calculated according to the delivery method. The amount of these costs will be due by the CLIENT in addition to the price of the PRODUCTS purchased.
Terms of DELIVERY
The package will be delivered to the CUSTOMER according to the carrier's instructions: either with BOXTAL (Chronopost) or with COLISSIMO (available in some territories).
Both guarantee the tracking of the package via internet and a possible representation in case of absence.
In case of absence of the CUSTOMER during the passage of the deliveryman, it will have to refer to the conditions of each of the providers of delivery to know which are the methods to be followed to recover its parcel.
The CUSTOMER is informed of the delivery date when he/she chooses the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days provided that the goods ordered are available and in stock at the time of the order. In the absence of such delivery, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable period of time and, in the event of non-delivery within this period, he may terminate the contract. The SELLER shall refund, without undue delay after receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery charges, by the same method of payment used by the CUSTOMER to purchase the PRODUCTS.
For Switzerland and Corsica, the store will use exclusively the services of COLISSIMO of the Post Office.
The SELLER is responsible until the moment of physical delivery of the order, when the CUSTOMER (or a third party designated by him) takes possession of it. It is also reminded that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery.
In case of loss and non-receipt of the package, the SELLER will directly open a file with the carrier for this lost package and will carry out for the customer all the necessary steps to find it. No refund or request to return a new order will be made until the carrier has definitively closed this dispute file.
Absence of any responsibility of the SELLER relating to the delivery in particular in the following cases:
- Arrival of the package in bad condition at the Customer's home
- Damage caused to the package, its packaging or its contents in case of opening the package by the customs services of any country whatsoever
- Exceptional delay that could take the parcel during its delivery (blocking of transport, strikes and various social movements, sanitary problem, closing of the points relay, ...)
- Return of a parcel due to an address error or an incomplete address when the CUSTOMER registered on the site
- Return of the package following the non-recovery of the package within the time limit set by the delivery service provider
In case of return of the parcel to the SELLER (for address error, for non-recovery within the time limit or refusal of the parcel by the CUSTOMER), the parcel may be shipped again at the request of the CUSTOMER, but will be subject to a new billing by the SELLER of the shipping costs charged to the CUSTOMER.
In case of refusal of the CUSTOMER on this additional payment of shipping costs or in case of request for cancellation of the order following the return of the package, the order will be canceled and the SELLER will proceed to its refund, less a flat fee of 15 EUROS to cover administrative costs and shipping (outward and return).